EPIC Recovery Privacy Policy

Effective Date: September 27, 2025

Last Updated: July 18, 2026

EPIC Recovery is operated by 9345205 Canada Inc. (“EPIC,” “we,” “us,” or “our”). We are committed to protecting the privacy and confidentiality of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with EPIC, including through our website, services, programs, communications, and digital platforms.

Additional informed consent documents, privacy notices, terms and conditions, or waivers may apply to specific services or platforms.

1. Information We Collect

The information we collect depends on how you interact with EPIC and may include:

• Your name and contact information

• Information submitted through forms, email, telephone, or other communications

• Registration, appointment, account, and payment information

• Information required to provide counselling, programs, courses, events, or other services

• Feedback, survey responses, and communications with EPIC

• Technical information such as IP address, browser type, device information, and website activity

We limit collection to information reasonably required for the purposes identified at the time of collection or as otherwise permitted by law.

2. How We Use Information

We may use information to:

• Respond to inquiries and communicate with you

• Provide and administer services, programs, registrations, and digital platforms

• Schedule appointments and send relevant reminders or notifications

• Process payments, refunds, and invoices

• Maintain appropriate records

• Improve our website, services, programs, and operations

• Meet legal, professional, contractual, and regulatory obligations

• Send promotional communications where consent or another lawful basis exists. You may unsubscribe from promotional communications at any time.

EPIC does not sell or rent personal information.

3. Consent

EPIC obtains consent appropriate to the nature and sensitivity of the information and the purpose for which it is collected, used, or disclosed.

Certain services and platforms require additional informed consent, privacy notices, terms and conditions, or waivers.

Consent may be withdrawn, subject to legal, professional, contractual, recordkeeping, or service-delivery requirements. Withdrawing consent may affect our ability to provide a service.

4. Sharing Information

EPIC does not disclose personal information to outside parties without the individual’s consent, a valid Release of Information, or other lawful authorization, except where permitted or required by law.

Within EPIC, information is accessible only to authorized team members or representatives who require it to provide the service, program, workshop, or activity in which the individual is participating.

Some information may be processed or stored through approved technology platforms in Canada or another jurisdiction and may therefore be subject to the laws of that jurisdiction.

5. Cookies and Website Analytics

Our website may use cookies, analytics, and similar technologies to support website operation and understand general usage patterns.

You can manage cookies through your browser settings. Disabling cookies may affect certain website functions.

6. Information Security and Retention

EPIC uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

No physical or electronic system can be guaranteed completely secure.

We retain information only for as long as reasonably required for the purposes for which it was collected and to meet applicable legal, professional, financial, insurance, contractual, and operational requirements. Information that is no longer required is securely destroyed, deleted, or de-identified.

7. Access, Correction, and Privacy Concerns

You may request access to or correction of your personal information, subject to applicable legal limitations.

Questions, access or correction requests, and privacy concerns or complaints may be directed to:

EPIC Recovery

Attention: Privacy Officer
Email: privacy@epicrecovery.ca
Website: https://www.epicrecovery.ca

Mailing Address: 2-743 Wellington Road, London, Ontario, Canada N6C 4R5

8. Changes to This Policy

EPIC may update this Privacy Policy when our services, practices, technology, or legal obligations change.

Updates will be posted on this page with a revised effective or last-updated date.